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Terms and Conditions

Trade only Products

The use of Professional only products such as Peroxide, Bleach and Permanent Hair Colour, Hair Dyes and wax products are only to be used by licensed qualified salon professionals. By you agreeing to these terms you fully understand the potential risks and side effects associated with professional products. All products are to be used in accordance to the product manufacturer’s guidelines.

No responsibility will be accepted for the incorrect selection or recommendation or misuse of products by Complete Hair & Beauty staff. Should unfavourable effects happen to yourself or your customers. By placing an order with us, you acknowledge that Complete Hair & Beauty and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.


Complete Hair & Beauty Warehouse reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. Whilst we fully honour all of our commitments, Complete Hair & Beauty Warehouse shall have no liability for any such changes and/or errors contained on our site and as such we are not bound to fulfil orders at outdated or erroneous prices. Prices on the Website may differ from those in store.

Account Registration

When you register with Complete Hair & Beauty Warehouse you are responsible for your password and account access. Therefore you are responsible for all actions that occur under your account and password.

Website License and Admission

Complete Hair & Beauty Warehouse grant you a limited access license which allows for restricted access to our web site for personal use. It should therefore be noted that without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, prices or any derivative use of our store or other content.

You cannot commercially use any content of our website without written consent from Complete Hair & Beauty Warehouse. Complete Hair & Beauty Warehouse offer in return restricted, non-exclusive and rescindable rights to create a link to our homepage as long as the link does not portray Complete Hair & Beauty Warehouse or any of our products in a derogatory, defamatory, false or objectionable manner. You may not use our Complete Hair & Beauty Warehouse or product pictures as links without our written consent.

Any unauthorized use of our web site and items contained therein nullifies the permission or limited license granted by us.

Risk and Title of goods

On receipt of your order and confirmation of payment is processed your goods are packed and set for delivery. Once these goods are picked up by the couriers the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

It is also our advice that the photos represented on this site are stock photos and are as close to the images of the goods available in the Australian market. However, they may (in some instances) not represent the exact product packaging for this product as they change from time to time. We will however try to keep the product images and product as current as possible on advice from the manufacturers.


It is the customer’s responsibility to check for damages in any items that have been received. Claims must be made within 5 days of delivery, except when an item is faulty and covered by a warranty period.


At Complete Hair & Beauty Warehouse we always try to keep ample stock of items at all times. However we do sometimes run out of stock of some products from time to time due to high demand. Should this be the case with your order you will be contacted and informed.

CHBW cannot be held liable for the presence of cosmetic ingredients that may cause allergic reactions or cause skin sensitivity.

Returns & Refunds

If you wish to return something you must contact us within 48hrs of receiving your purchase. 

Please note, it is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, is leaking, product has been opened or used, will not be accepted and simply returned back to you.

All goods returned are to be for your expense and there will be no refund of the original cost of postage/freight incurred.

All Products sold by Complete Hair & Beauty Warehouse carry the manufacturers original product warranty. All and any electrical repairs on items should be referred back to the original manufacturer. If an item needs to be returned to manufacturer for warranty repairs the cost in returning the item is for you to cover. Should you have misplaced the manufacturers details please feel free to contact us by email wand we will forward contact details back to you immediately.

No returns can be accepted for goods which have been ordered and manufactured per customer specifications, all other goods returned for credit will be subject to a 15% handling fee with the exception of goods incorrectly supplied by us or goods which are subject to the warranty set out below.

 Colour Variations 

*Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly,

due to different device screen settings, the lighting in the installation location, slight differences in product finishes

over time and other factors. Complete hair and beauty warehouse will not accept responsibility for any colour or design differences that are not

factory faults. In purchasing from CHBW, you agree to accept the risk that there will be a slight variation between

the actual colour and design, and the representation on our website. 

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