Australian Dollars
Trade only Products
The use of Professional only products such as Peroxide, Bleach and Permanent Hair Colour, Hair Dyes and wax products are only to be used by licensed qualified salon professionals. By you agreeing to these terms you fully understand the potential risks and side effects associated with professional products. All products are to be used in accordance to the product manufacturer’s guidelines.
No responsibility will be accepted for the incorrect selection or recommendation or misuse of products by Complete Hair & Beauty staff. Should unfavourable effects happen to yourself or your customers. By placing an order with us, you acknowledge that Complete Hair & Beauty and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.
Pricing
Complete Hair & Beauty Warehouse reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. Whilst we fully honour all of our commitments, Complete Hair & Beauty Warehouse shall have no liability for any such changes and/or errors contained on our site and as such we are not bound to fulfil orders at outdated or erroneous prices. Prices on the Website may differ from those in store.
Account Registration
When you register with Complete Hair & Beauty Warehouse you are responsible for your password and account access. Therefore you are responsible for all actions that occur under your account and password.
Website License and Admission
Complete Hair & Beauty Warehouse grant you a limited access license which allows for restricted access to our web site for personal use. It should therefore be noted that without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, prices or any derivative use of our store or other content.
You cannot commercially use any content of our website without written consent from Complete Hair & Beauty Warehouse. Complete Hair & Beauty Warehouse offer in return restricted, non-exclusive and rescindable rights to create a link to our homepage as long as the link does not portray Complete Hair & Beauty Warehouse or any of our products in a derogatory, defamatory, false or objectionable manner. You may not use our Complete Hair & Beauty Warehouse or product pictures as links without our written consent.
Any unauthorized use of our web site and items contained therein nullifies the permission or limited license granted by us.
Risk and Title of goods
On receipt of your order and confirmation of payment is processed your goods are packed and set for delivery. Once these goods are picked up by the couriers the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
It is also our advice that the photos represented on this site are stock photos and are as close to the images of the goods available in the Australian market. However, they may (in some instances) not represent the exact product packaging for this product as they change from time to time. We will however try to keep the product images and product as current as possible on advice from the manufacturers.
Damages
It is the customer’s responsibility to check for damages in any items that have been received. Claims must be made within 5 days of delivery, except when an item is faulty and covered by a warranty period.
Stock
At Complete Hair & Beauty Warehouse we always try to keep ample stock of items at all times. However we do sometimes run out of stock of some products from time to time due to high demand. Should this be the case with your order you will be contacted and informed.
CHBW cannot be held liable for the presence of cosmetic ingredients that may cause allergic reactions or cause skin sensitivity.
Returns & Refunds
Please note, it is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, is leaking, product has been opened or used, will not be accepted and simply returned back to you.
All goods returned are to be for your expense and there will be no refund of the original cost of postage/freight incurred.
All Products sold by Complete Hair & Beauty Warehouse carry the manufacturers original product warranty. All and any electrical repairs on items should be referred back to the original manufacturer. If an item needs to be returned to manufacturer for warranty repairs the cost in returning the item is for you to cover. Should you have misplaced the manufacturers details please feel free to contact us by email wand we will forward contact details back to you immediately.
No returns can be accepted for goods which have been ordered and manufactured per customer specifications, all other goods returned for credit will be subject to a 15% handling fee with the exception of goods incorrectly supplied by us or goods which are subject to the warranty set out below.
Colour Variations
*Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly,
due to different device screen settings, the lighting in the installation location, slight differences in product finishes
over time and other factors. Complete hair and beauty warehouse will not accept responsibility for any colour or design differences that are not
factory faults. In purchasing from CHBW, you agree to accept the risk that there will be a slight variation between
the actual colour and design, and the representation on our website.
Conditions of Sale
Returns: No returns can be accepted for goods which have been ordered and manufactured per the Customer specifications.
All other goods returned for credit will be subject to a 15% handling fee, written pre-approval must be granted by the Company prior to return of goods.
No handling fee will be charged on goods incorrectly supplied by us or goods which are subject to the warranty set out below.
Please Note - We will not refund or exchange due to: - you no longer require the item, you have
changed your mind or you have no use for the goods.
Warranty:
1. The Company reserves the rights to either replace free of charge or repair any goods proved to be of defective manufacture, provided that the cost of returning and re-delivering the goods will be at the Customers expense.Warranty is limited to 12 months from date of purchase.
2. The Sellers liability shall be limited to the obligation to supply free of charge or repair products proved to have been defective in quality or workmanship at the time of delivery. In no event shall the Seller be liable for consequential damage or for claims for labour.
3. All goods are sold ex-warehouse. The Selller cannot be held liable for damages in transit.
4. No warranty is given as to the condition or performance of any goods. In particular, no such warranty is given in respect of damage or loss sustained to goods arising from faulty assembly or fitting.
Property and Ownership/Retention of title
(a) The Supplier retains legal and equitable title in any Goods supplied to the Customer until payment in full for or in connection with the supply of the relevant Goods has been received by the Supplier. Until payment in full has been received, the following terms apply.
(b) Notwithstanding that title in the Goods remains with the Supplier until payment has been received in full, the Customer may sell such goods or use the Goods in a manufacturing or construction process in the ordinary course of the Customer’s business. As between the Customer and the purchaser of any item of the Goods, the Customer sells as principal and not as agent of the Supplier. The proceeds of sale of each item of Goods must be held by the Customer in a separate fund on trust for the Supplier and the Customer is under a duty to account to the Supplier for such proceeds. The creation of, or any failure of, any such trust shall not in any way limit the obligation of the Customer to pay an amount to the Supplier for Goods supplied.
(c) Until Goods are sold or used in a manufacturing or construction process, the Customer must keep the Goods safe and free from deterioration, destruction, loss or harm, clearly designate the Goods
as the property of the Supplier, store them in such a way they are clearly identified as the property of the Supplier and keep full and complete records, firstly, of the physical location of the Goods and, secondly, the ownership of the Goods by the Supplier.
(d) The Supplier is irrevocably entitled at any time and from time to time before sale of any item of Goods by the Customer to inspect or to recover and retake possession of such Goods and otherwise exercise in relation to the Goods any of its rights whether those rights are as owner and/or unpaid Seller or otherwise and whether those rights are conferred by common law, contract, statute or in any other way. In order to exercise such entitlement, the Supplier and its agents are irrevocably authorised by the Customer to enter any of the Customer’s premises or vehicles or those of any third party. The Customer agrees to obtain the consent of any such third party to such entry by the Supplier and to indemnify the Supplier and its agents for any liability arising from any entry upon such third parties’ premises or vehicles. The Supplier and its agents agree to take all reasonable care in removing the Goods from such premises or vehicles but, to the extent this liability may be disclaimed by law, are not liable for any damage or injury to such premises caused by the removal of the Goods.
(e) This reservation of title and ownership is effective whether or not the Goods have been altered from their supplied form, or commingled with other goods.
Cost Of Recovery – The debtor/s shall pay for all the cost actually incurred in the recovery of any monies owed under this Agreement including recovery agent cost, repossession cost, location search cost, process server cost and solicitor cost on a solicitor/client basis.